How to Transfer an eSIM to a New Phone.

Introduction

The joy of buying a new phone is slightly overshadowed by the hassle of transferring data: photos, contacts, apps... But what about your eSIM? Unlike a physical SIM card, which you can just move from an old device to a new one, with an eSIM, things are different. But that doesn't mean it's difficult! Many people still mistakenly believe that a virtual number is permanently tied to one device and cannot be transferred. This is one of the main myths that holds people back from switching to modern technology. In reality, the eSIM transfer process is simple, fast, and in most cases, doesn't require calling support. In this guide, we'll detail what to do if you're switching to a new smartphone so that your mobile service continues to work without interruption.

Important: an eSIM Is Not a Physical Object, but a Digital Profile

The first and most important thing to understand is that you are not transferring a "card." You are re-issuing a digital access to your plan on a new device. Your data package and number (if you have one) are not tied to the chip in the phone, but to your account with the operator (in our case, with our service). Therefore, the process itself looks different.

Scenario 1: You Bought a New Phone and Want to Transfer Your Current Active eSIM Plan to It

This is the most common case. Your plan is still active (for example, you bought it for a month, and only a week has passed), and you want to continue using it on your new gadget. Your actions:

1. Set up your new phone. Perform the initial setup by connecting to Wi-Fi.

2. Find your original QR code. When you first purchased the eSIM, we sent it to you via email. You will need it again.

3. Contact your eSIM provider's support. This is a mandatory step. Write to us in the chat or email, specifying:

   • Your order number or the email you used for the purchase.

   • A clear request: "Please deactivate my current eSIM for transfer to a new device."

4. Wait for confirmation. Our team will deactivate the old eSIM profile on our end. This is necessary for security, so your plan can't be used on two devices at the same time.

5. Activate the eSIM on your new phone. As soon as we give you the green light, scan your old QR code on the new device. The process is exactly the same as the first time you installed it. Important: Do not try to scan the same QR code on two phones without deactivating the old profile. It won't work.

Scenario 2: You Plan to Sell or Give Away Your Old Phone

Security comes first. Before you part with your old device, you need to completely erase all your data from it, including the eSIM. Your actions:

1. Manually delete the eSIM profile.

   • On iPhone: "Settings" > "Cellular" > Select eSIM > "Remove Cellular Plan."

   • On Android: "Settings" > "Connections" > "SIM Card Manager" > Select eSIM > "Remove."

2. Perform a full factory reset.

   • On iPhone: "Settings" > "General" > "Transfer or Reset iPhone" > "Erase All Content and Settings."

   • On Android: "Settings" > "System" > "Reset Options" > "Erase all data (factory reset)." After this, your eSIM will be completely deleted from the device, and the new owner will not be able to use it. Your plan will remain active on your account, and you can activate it on a new phone using the instructions above.

Scenario 3: Transferring an eSIM Between iPhones Using Quick Transfer

Some operators (mostly large local ones, like Verizon or AT&T) support a feature for instant eSIM transfer between iPhones. Unfortunately, this option is not yet available for tourist eSIMs. For tourist eSIMs, the universal scheme always applies: Deactivation of the old profile through support -> Activation on the new device using the original QR code.

Frequently Asked Questions (FAQ)

• "What if I lose the QR code?" No problem. Just write to our support, and we will send you a new one. Your data is safe.

• "My plan has expired, and I bought a new phone. What should I do?" Nothing. Just buy a new eSIM plan on our website as usual. The old, expired plan does not need to be transferred.

• "Will I be able to use two eSIMs on the new iPhone?" Yes, if your model supports this feature (e.g., iPhone XS and newer). You can activate multiple profiles and easily switch between them.

Conclusion

As you can see, transferring an eSIM to a new phone is a quick and streamlined procedure. It protects you from fraud (your plan cannot be used by simply moving the SIM tray) and gives you full control over your digital connection. The main thing is to remember the simple algorithm: find the QR code -> contact support for deactivation -> activate on the new device. You no longer have to worry that changing your phone will leave you without a connection while traveling or disrupt your work processes. eSIM is a technology that adapts to your lifestyle, not the other way around. Got a new gadget? Write to our support, and we will quickly help you transfer your eSIM plan. It will only take a few minutes!